Frequently Asked Questions

  • If your subscription payment is unsuccessful, please wait 15 minutes before your next attempt.

    Make sure to manually enter your credit card details, rather than pasting them or using auto-fill. You may also need to enable JavaScript in your web browser.

    Payments on a mobile device

    Some organizers prefer to complete their subscription payment using the web browser on their mobile device. To do so, follow these steps:

    1. Open your mobile device's web browser and log into your organizer account on Meetup.com
    2. Tap the menu icon in the top lefthand corner
    3. Tap Settings in the pop-up menu
    4. Tap Organizer Subscription in the lefthand panel
    5. Tap Update credit card
    6. Fill out your new billing info and tap Submit
    Why can't I pay for my subscription?
  • Here are some of the most common reasons why you may have trouble logging in:

    If you don't remember the email address you use to log into your account, contact us using this support form.

    Why can't I log into my account?
  • After a thorough review of some group tools and settings, Meetup has decided to remove them for now.

    Retiring these features was not a decision we took lightly. We evaluated how often our most technically obsolete features are used and weighed that against the resources necessary to maintain them. And in the years since we developed them, third-party tools have become available to help organizers perform these tasks more efficiently than we currently can. Ultimately, removing these features allows us to innovate and modernize Meetup for our organizers.

    If you have feedback about which features were most important to you or how you use them, please share your comments here. Your feedback may be incorporated into an upcoming organizer experience project.

    In the meantime, we've recommended some alternate solutions below.

    Edit appearance

    Some organizers used banners or backgrounds to customize their group, or even to advertise upcoming events. To create a unified visual experience for desktop and mobile users, banners and backgrounds are no longer supported.

    We suggest using cover photos to personalize the appearance of your group.

    Venues

    Meetup now saves locations for hosting events directly in the event scheduler.

    Rather than maintaining your group's venues on a separate page, we use a Google integration to identify and manage these locations. Click Schedule on your group homepage, then type the name or address into the Add venue field.

    You can even adjust your group's privacy settings, so that only members can see where your events are being hosted. Learn more about group privacy settings

    Polls

    This feature could elicit feedback from members about event ideas, availability, or safety concerns. As of August 31, Meetup will no longer support integrated polls on the website or app.

    Try using free options like Typeform, Google Forms, or SurveyMonkey to create your poll. You may easily post a link to your poll in your group's Discussions.

    Files

    Some organizers uploaded guidelines, consent forms, maps, or even audio files to share with their groups. As of August 31, Meetup will no longer support uploaded files or host previously uploaded files.

    Please save any files that you want to keep to your computer. We will not be able to retrieve them for you.

    To upload photos, click Add photos on your group or event homepage.

    For other file types, we recommend using a free file-sharing platform. Dropbox and Google Drive offer quick ways to manage permissions and ownership of uploaded files. You can then share the link with your members via your group's Discussions or by email.

    Feed

    Some organizers were specially allowed access to this old, unsupported feature for reviewing group and member activity. As of August 31, this feature will no longer be accessible for any users.

    Adjust your email settings and push notifications to receive up-to-date alerts about your group activity.

    Where are my missing group settings?
  • We take the security of our community very seriously and investigate all security reports in a timely manner. Researchers or users may occasionally encounter vulnerabilities on Meetup. Below is a guide to reporting vulnerabilities. 

    Guidelines

    • Let us know about issues you spot including:
      • OWASP Top Ten web, mobile, or API vulnerabilities
      • Authentication or authorization bypasses
      • Misconfigured servers or infrastructure errors
      • Endpoints that are vulnerable or expose internal resources, incorrect or excessive information
      • Privilege escalation or arbitrary code execution, however caused
      • Control flow, routing, or other logic errors 
    • Don't impersonate users, or otherwise conceal your identity from us (for example, by using another person’s user ID, IP address, user agent, mobile device identifiers, or another device). Use your own account or test account(s) and never test with other community members’ accounts or identifying information without their consent.
    • Don't use social engineering techniques (phishing, vishing, etc.)
    • Don't do anything that might degrade the availability of services or data to other users in any way, such as brute force attacks, (distributed) denial-of-service attacks, or potentially resource-intensive scripts.
    • Don't access or delete other users' or company data, or interact with your own account in a way that could affect others. If you encounter another user’s data, let Meetup know where and how, do not send the data to Meetup, and immediately delete any data you may have accessed.
    • Don't test more than necessary once you think you've spotted something.
    • Reports that are simply the output of common scanning tools, best practices, version numbers, or otherwise lacking explanation of relevance or likelihood/severity are unlikely to receive acknowledgement or consideration
    • If you find a vulnerability in an open source library we're using, please also consider sharing your report with the maintainers.

    How to submit

    Please send your findings to security@meetup.com, along with any screenshots or steps that might help us reproduce or evaluate the issue.

    What happens after I submit my report?

    We will classify previously unreported issues and make a good faith effort to acknowledge your report. We cannot guarantee that we will provide details on our prioritization or resolution of the issues identified in a report.

    Safe Harbor

    If you fully comply with this policy and conduct your research and reporting activities in a good-faith manner, we will not initiate legal action or a law enforcement investigation against you. If legal action is initiated by a third party against you in connection with your research and reporting activities and you have fully complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

    Bug Bounty

    We will publicly thank the first reporter for previously unreported, responsibly disclosed issues that we deem to be a risk to our community. We may consider a reward for significant reports on a case-by-case basis.

     

    Report a security vulnerability
  • If you can’t post discussions, RSVP to events, or find groups that you’ve previously joined, you may be logged into the wrong Meetup account. Try logging out of Meetup and logging back in again using a different email address. Learn what to do if you’re having trouble logging in.

    We recommend deactivating any additional accounts that you’re not currently using.

    Why can’t I see my groups?
  • If you don’t see the option to edit your group or event, you may be logged into the wrong Meetup account. Try logging out of Meetup and logging back in again using a different email address. Learn what to do if you’re having trouble logging in.

    We recommend deactivating any additional accounts that you’re not currently using.

    Why can’t I find my organizer tools?
  • Meetup supports the following desktop browsers

    If you're using an old version of any of the browsers listed above, you should update to the latest version or try a different browser.

    Note: Internet Explorer is no longer a supported browser. As of 2016, Microsoft has decided to permanently stop supporting Internet Explorer.

    Meetup supports the following mobile browsers

    • WebKit-based browsers: Default browser on iOS (iPhone, iPad, iPod) and Android phones

    Meetup supports the following mobile operating systems

    • iOS version 13 and newer
    • Android version 7 and newer

    Beta versions of browsers

    If you're using a beta version of one of the browsers above, you may run into errors or bugs. We make sure our site is compatible with official browser releases.

    Viewing the full website on a mobile device

    If you're viewing the Meetup's full website on a mobile device, you may experience errors related to certain features. For the best performance on mobile devices, use Meetup on mobile browsers or the iOS and Android app. 

    What browsers and operating systems does Meetup support?
  • If you’re unable to stay logged in on your desktop web browser, we have a few ideas of what may be at the root of the problem.

    If you’re still having trouble staying logged in after looking into possibilities above, please contact us below and send us an email. It would be really helpful if you would include:

    • Type of computer you’re using (PC/Mac)
    • Operating system and version
    • Browser (e.g., Explorer, Firefox, Chrome, Safari, etc.) and version
    • Name of any antivirus and/or spyware software on your computer
    Why do I keep getting logged out?
  • There are a couple of reasons why you might receive an error when attempting to upload a photo to Meetup.

    Whether it’s for your profile, a group, or an event, photos must be smaller than 2MB and be in JPG or PNG format. If you're still receiving an error, try uploading a photo without any visible text.

    If you’re trying to upload a photo to a group's photo album, keep in mind that every album has a limit of 500 photos. But, there’s no limit to the number of albums a group can have. If the current one has hit its limit, just start a new one.

    Why can't I upload a photo?
  • If you’re an organizer of a group outside the United States, and your event attendees are not being marked as paid, there are a few possible explanations:

    Your members aren’t returning to Meetup after submitting a payment 

    After a member submits their payment via PayPal, they must click a link to return to your group page to complete their RSVP and be marked as Paid. If they do not, the payment will be processed but they will not be marked as Going to your event. 

    You can manually change a member's RSVP to Yes and mark them as Paid.

    You have a PayPal Business account 

    PayPal Business accounts do not sync with Meetup. You'll need to either create a new personal PayPal account, or manually track payments you receive on your Money page.

    Your Instant Payment Notification (IPN) is enabled

    If you’re using a personal PayPal account, make sure that your IPN is turned off.

    Why aren’t my attendees being marked as paid?
  • A picture is worth a thousand words, so when it comes to reporting an issue you’re having with Meetup, we prefer to save you from all that typing. It also helps us see exactly what you’re seeing.

    If our Community Support Team requests a screenshot to detail an issue you’re experiencing:

    • Windows: Use your system’s Snipping Tool to capture a screenshot.
    • Mac OS: Follow these steps to take a screenshot of either your entire screen or a portion of your screen.
    • iOS: Refer to these instructions to capture a screenshot of the app or your mobile web browser.
    • Android: Follow these instructions to capture a screenshot of the app or your mobile web browser.

    After capturing your screenshot, attach it to your email to our Community Support Team.

    How to take a screenshot
  • If you need customer service, you can contact Meetup support anytime by submitting a request through our Help Center form. Before you submit a request, we will suggest articles that may answer your question.

    You’ll also find a request button called Have questions? Get help at the bottom every Help Center article.

    Contact Meetup Support

    Desktop and mobile web

    1. Sign in to the Help Center by selecting Sign in in the top right-hand corner.
    2. Click Have questions? Get help on the bottom of any article.

    iOS and Android app

    1. From the Home tab, tap on your circular Profile button in the top right-hand corner.
    2. Tap the Gear or Three dots button and then Help.
    3. Tap Contact us and then New or the Pencil button.
    Contacting Meetup Support
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