Frequently Asked Questions

  • If you can’t post discussions, RSVP to events, or find groups that you’ve previously joined, you may be logged into the wrong Meetup account. Try logging out of Meetup and logging back in again using a different email address. Learn what to do if you’re having trouble logging in.

    We recommend deactivating any additional accounts that you’re not currently using.

    Why can’t I see my groups?
  • If you don’t see the option to edit your group or event, you may be logged into the wrong Meetup account. Try logging out of Meetup and logging back in again using a different email address. Learn what to do if you’re having trouble logging in.

    We recommend deactivating any additional accounts that you’re not currently using.

    Why can’t I find my organizer tools?
  • Meetup supports the following desktop browsers

    If you're using an old version of any of the browsers listed above, you should update to the latest version or try a different browser.

    Note: Internet Explorer is no longer a supported browser. As of 2016, Microsoft has decided to permanently stop supporting Internet Explorer.

    Meetup supports the following mobile browsers

    • WebKit-based browsers: Default browser on iOS (iPhone, iPad, iPod) and Android phones
    • FireFox Mobile for Android and iOS (iPhone, iPad, iPod)
    • Opera Mobile for Android and iOS (iPhone, iPad, iPod)

    Beta versions of browsers

    If you're using a beta version of one of the browsers above, you may run into errors or bugs. We make sure our site is compatible with official browser releases.

    Viewing the full website on a mobile device

    If you're viewing the Meetup's full website on a mobile device, you may experience errors related to certain features. For the best performance on mobile devices, use Meetup on mobile browsers or the iOS and Android app. 

    What browsers does Meetup support?
  • If you’re unable to stay logged in on your desktop web browser, we want to help you fix that right away. We have a few ideas of what may be at the root of the problem.

    If you’re still having trouble staying logged in after looking into possibilities above, please contact us below and send us an email. It would be really helpful if you would include:

    • Type of computer you’re using (PC/Mac)
    • Operating system and version
    • Browser (e.g., Explorer, Firefox, Chrome, Safari, etc.) and version
    • Name of any antivirus and/or spyware software on your computer
    Why do I keep getting logged out?
  • There are a couple of reasons why you might receive an error when attempting to upload a photo to Meetup.

    Whether it’s for your profile, a group, or an event, photos must be smaller than 10MB and be in JPG or PNG format. If you're still receiving an error, try uploading a photo without any visible text.

     

    If you’re trying to upload a photo to a group's photo album, keep in mind that every album has a limit of 500 photos. But, there’s no limit to the number of albums a group can have. If the current one has hit its limit, just start a new one.

    Why can't I upload a photo?
  • What’s happening: Members are submitting event fees via PayPal, but they’re not being automatically marked as Paid on the Meetup platform. If you’re an organizer running into this, there are a few potential explanations:

    1. You have a PayPal Business Account: Currently, PayPal business accounts do not sync with Meetup. If you have this type of account, you'll need to either create a new personal PayPal account, or manually keep note of payments you receive from your members on your Money page.

    2. Your Instant Payment Notification (IPN) is enabled: If you’re using a personal PayPal account, make sure that your IPN is turned off.

    3. Your members aren’t clicking back to Meetup after submitting a payment: After a member submits their payment via PayPal, a link is provided to return them to your group page. If they close their browser or navigate away before clicking this link, the payment will be processed, but it will not be automatically recorded on Meetup.

    If your event requires payment in order to RSVP, you can manually change a member's RSVP to Yes and mark them as Paid. To do that, go to the list of attendees for your event, and edit the attendee list.

    ---

    If you're experiencing other problems using PayPal to collect member dues or event fees, we recommend contacting PayPal Support directly. Meetup's Community Support Team can only see what's going on with our side of transactions, so if there's an issue on PayPal's end, it’s best to reach out to them for help.

    Troubleshooting PayPal issues
  • A picture is worth a thousand words, so when it comes to reporting an issue you’re having with Meetup, we prefer to save you from all that typing. It also helps us see exactly what you’re seeing.

    If our Community Support Team requests a screenshot to detail an issue you’re experiencing:

    • Windows: Use your system’s Snipping Tool to capture a screenshot.
    • Mac OS: Follow these steps to take a screenshot of either your entire screen or a portion of your screen.
    • iOS: Refer to these instructions to capture a screenshot of the app or your mobile web browser.
    • Android: Follow these instructions to capture a screenshot of the app or your mobile web browser.

    After capturing your screenshot, attach it to your email to our Community Support Team.

    How to take a screenshot
  • If you need customer service, you can contact Meetup support anytime by submitting a request through our Help Center form. Before you submit a request, we will suggest articles that may answer your question.

    You’ll also find a request button called Have questions? Get help at the bottom every Help Center article.

    Contact Meetup Support

    Desktop and mobile web

    1. Sign in to the Help Center by selecting Sign in in the top right-hand corner.
    2. Click Have questions? Get help on the bottom of any article.

    iOS and Android app

    1. From the Home tab, tap on your circular Profile button in the top right-hand corner.
    2. Tap the Gear or Three dots button and then Help.
    3. Tap Contact us and then New or the Pencil button.
    Contacting Meetup Support
Meetup Organization Network logo

Want to learn more in person. Join the orgaizer network and see if there is a real life Meetup happening around you. There be people who have done this before, ready to help and you can be part of something special.

Join the org network