If you’ve upgraded to an Organizer or Meetup+ subscription or you paid your member dues but are still unable to access certain features or continue to receive upgrade prompts, the issue may be due to various factors. To resolve this, please follow the steps outlined below.
👉 Verify that you are logged into the correct account. To double-check that you’re looking at the right profile, follow these few steps:
- Log in to the desired account.
- From your account, click your profile icon, then Settings.
- From the list of settings on the left, click ⚙️ Account Management.
- Verify the email associated with the profile you’re logged in: if the email address does not correspond to the one associated with the account you want to access, click again on your profile icon and then on Log out. You can now log back in to the right profile.
👉 Verify that your payment has been correctly processed. To confirm that your payment has been processed correctly, first check if you've received any notification or email indicating a payment failure. If you haven't received any notification of failure, you can verify your payment by following the steps below.
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For Organizers. How to verify your subscription payment:
1. Log in to the desired account.
2. From your account, click your profile icon, then Settings.
3. From the list of settings on the left, click Organizer Subscription
4. Next, click on Payment History to view a list of all your payment receipts.
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For Meetup+ members. How to verify your payment for a Meetup+:
- Log in to the desired account.
- From your account, click your profile icon, then Settings.
- From the list of settings on the left, click Meetup+ Subscription
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For Members. How to verify your member dues payment:
1. Log in to the desired account.
2. From your account, click your profile icon, then Settings.
3. From the list of settings on the left, click Payments Made. Here, you’ll find a list of all processed dues.
👉 Verify your subscription and the benefits it includes.Ensure that the features you're trying to unlock are included in the plan you subscribed to. In particular:
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Meetup+. Meetup + is a subscription designed to enhance the member experience by offering access to exclusive features and benefits that would otherwise be locked or blurred. However, it does not grant organizer privileges.
Meetup+ is separate from being a Meetup organizer. If you'd like to create and lead groups, you should first cancel your Meetup+ subscription and then start a group to activate an organizer subscription.
Meetup Standard and Pro organizers get access to these same features and can see which of their members has subscribed to Meetup+.
- Starter Organizer subscription limitations. Meetup Starter is a subscription designed specifically for new organizers who want to gain experience as organizers on the platform with a sampling of the tool’s core benefits. It includes:
✔ 1 group with unlimited members
✔ Up to 2 in-person events per month
✔ Up to 10 attendees per event
✔ In-app communications via Groups Discussions and Event Chat
- Standard Organizer subscription limitations. The Standard subscription is an organizer subscription, which allows members to create and manage groups, but has some limitations compared to the PRO plan. It includes:
✔ Organize up to 3 groups with unlimited members
✔ Promote your group to our network of potential members
✔ Easily schedule events and communicate with members
✔ Appoint a leadership team to help manage your group
✔ Set membership dues and event fees to help cover costs
👉 If you have subscribed through Apple or Google, try restoring your subscription. If you subscribed through Apple or Google, but Meetup doesn't recognize your subscription upgrade, your payment may not have synced properly with the Meetup app. Restoring your subscription should resolve the issue.
- How to restore your Apple subscription:
- Open the Meetup app on your device.
- Tap the Profile icon at the bottom of the App.
- Tap the Gear icon in the top right corner.
- Select your subscription plan (Meetup+ or Organizer).
- Scroll down and select Restore iTunes Subscription.
- From there, sign in to your iTunes account and then check your Subscription page on a mobile or desktop browser to confirm your subscription was updated.
We recommend verifying that your iOS device is running the latest operating system, as updates often resolve navigation issues and ensure the app remains fully compatible with your device.
If that doesn't fix the issue, please contact Apple support for further assistance.
- How to restore your Google Play subscription:
- Open the Meetup app on your device.
- Tap the Profile icon at the bottom of the App.
- Tap the Gear icon in the top right corner.
- Select Account Settings.
- Scroll down and select Restore Subscription.
- From there, sign in to your Google Play account and then check your subscription page on a mobile or desktop browser to confirm your subscription was updated.
👉 Change device to access Meetup. If the issue is occurring on mobile, try accessing Meetup and joining your group on desktop and vice-versa. Sometimes, changing platforms makes a difference!
👉 Uninstall and re-install the Meetup app on your mobile device. If you're only having this issue on Meetup's mobile app, try uninstalling and re-installing it again on your device, making sure you're downloading the app's latest version. Here are the relevant steps for both iOS and Android devices.