If you notice that some of your Meetup group members are marked as "inactive" even though they appear to be active participants regularly participating in events or discussions, this is usually related to their notification settings rather than their actual engagement in the group. In other words, “inactive” doesn’t necessarily mean they’ve stopped attending or interacting; it means they’ve opted out of receiving Meetup’s email or push notifications.
What does "inactive" mean on Meetup?
The "inactive" label for members is primarily based on their notifications status. Meetup tracks whether members are receiving and engaging with group communications, such as emails and push notifications. Members who have turned off or unsubscribed from these notifications may be flagged as inactive by the system, but they may still be visiting your Meetup page, RSVPing to events, or engaging in group discussions.
Why does notification status affect activity labeling?
Meetup uses notification engagement as a key indicator of member activity because it reflects how connected members are to group updates and announcements. When members disable emails or push notifications, Meetup may mark them as inactive because they are not receiving or responding to important group information. This also helps organizers identify members who might be missing out on event updates or group news.
How can I check and troubleshoot notification issues?
If members report missing emails or push notifications, or if you want to understand why they are marked inactive, you can refer to Meetup's troubleshooting resources on notifications. Members can adjust their email and push notification settings via their profile, check spam folders, or resubscribe if needed.
Sometimes, resetting your preferences may already solve the issue, e.g., by turning off and turning back on all notifications; however, for detailed troubleshooting steps and common issues, see Meetup’s official guide on Issues with notifications and communication tools.
What can organizers do about inactive members?
- Reach out to inactive members directly to confirm their notification preferences and encourage them to update their settings.
- Use Meetup's communication tools to send reminders or special notices to members who are not receiving emails. Learn more about contacting your members on How do I contact my members?.
💡 Additional tips
- Remember that "inactive" does not necessarily mean a member is not attending events; it specifically relates also to their communication status.
- Regularly review your group's communication settings and invite members to periodically review their notification preferences to keep your group engaged.
- If you want to contact inactive members, Meetup provides options to email or message them directly through the group management tools.
For more information on managing group communications and contacting inactive members, see Meetup's Group and member communications section and the Notification settings article.