• Staying connected depends on staying informed. There are a few possible reasons our emails may not be reaching you.

    Why am I receiving some emails but not others?

    If you've stopped receiving some, but not all emails, you might be getting those messages as push notifications rather than emails. If a mobile device linked to your Meetup account has push notifications active, corresponding emails won’t be sent.

    Want to choose which notifications get sent where? Check out this article and customize to your liking.

    Did you recently stop using a device? It’s possible that push notifications might still be activated there. If you think that might be the case, reach out to us and we will take care of it.

    I am not receiving any emails from Meetup.

    If you no longer are receiving any emails from Meetup, it’s a good idea to check other folders (Spam/Junk) in your email account where the email might have been routed. Gmail users should also check their Social tab. You can also help make sure Meetup notifications route directly to you by adding info@meetup.com to your address book or contact list.

    If the missing emails can’t be found in those folders, it’s possible that emails are being bounced back to us. This can happen if the email address we have on file for you is no longer valid, or when your email provider rejects messages from us without your knowledge.

    In this situation, the next time you log into Meetup, a large red box will ask you to confirm if, The problem was temporary of if you would like to Change your email address. A few other helpful hints:

    • Be sure to check the settings of your email provider to see if Meetup emails are being blocked
    • Once you’ve adjusted your settings, choose “The problem was temporary” to let us know and we will try sending you emails again
    • Don’t forget to then add info@meetup.com to your address book or contact list to help prevent this issue from happening again in the future

    If you’ve tried all of these steps, but still aren’t receiving our Meetup emails, let us know by contacting us below and we will figure it out together.

    Why am I not receiving Meetup emails?
  • Messages are a great way to get in touch with other Meetup members. Just remember to keep each message personal and unique. No one likes being spammed.

    To send a message to another member:

    1. Go to the profile of the member you’d like to contact
    2. Click the message icon next to the member’s name
    3. Compose your message and hit Send

    If the message symbol is greyed out, that member has disabled private messages for their account. You will not be able to message them.

    To receive Meetup message alerts instantly, ensure you have the latest versions of our mobile app.It is not currently possible to delete messages, but you can archive them

    How do I send a message to another member?
  • Connecting with the other members of your Meetup group is a great way stay informed and get involved (not to mention make new friends.) There are a few different ways to get in touch with your fellow Meetup members, depending on who you’re trying to contact.

    For a member to contact an organizer:

    Via Desktop & Mobile Web

    • Go to your Meetup group/s page
    • Scroll down to the Members section
    • Select Message next to the organizer’s name


    On Android & iOS Apps

    • Go to your Meetup group’s homepage
    • Scroll down until you see Organized by…
    • Tap Contact

    For an organizer to contact a member:

    Via Desktop & Mobile Web

    • From your Meetup group’s homepage, select More
    • Choose Contact members
    • Compose your message and Submit

    On Android & iOS Apps

    • Go to your Meetup group’s page
    • Tap the three dots icon in the upper right hand corner
    • Select Contact members from the pop-up menu
    • Compose your message and Send

    For a member to contact another member:

    1. Go to the profile of the member you’d like to contact
    2. Click the message icon next to the member’s name
    3. Compose your message and Send
    Contacting other members
  • You may notice a ‘meetup.ics’ file attached to announcement or reminder emails that you receive about upcoming Meetups. These are specially formatted calendar attachments that we send to make it easier to keep track of your Meetups.

    The attachment automatically gives you the option to add the Meetup to your personal calendar program, such as Google Calendar or iCal. Keep in mind that once a Meetup is added to your personal calendar using a .ics attachment, you won’t be able to view any changes made to that Meetup, such as an updated time or cancellation. Those updates will only appear on the Meetup page itself.

    If you’d prefer not to receive these attachments, you have the ability to disable them.

    Desktop & Mobile Web

    1. Click on your circular profile icon.
    2. Select Settings.
    3. Select Email Updates.
    4. Untick the box beside iCal Attachments.

    Android & iOS App

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap on the ... Three dots icon on Android or the Gear icon on iOS in the upper right-hand corner.
    3. Select Manage notifications.
    4. Select Email Updates.
    5. Untick the box beside iCal Attachments on Android, or move the toggle to grey on iOS.
    Disabling .ics calendar attachments
  • You can keep track of your upcoming Meetup events by syncing the Meetups you’re attending with your personal calendar.

    From the Meetup homepage select the “Calendar” tab to the right side of the black search bar. Your Meetup visual calendar will appear below.

    Select the Export to option below the visual calendar and select your preferred personal calendar from the drop-down menu (Google calendar, Outlook calendar, iCal, or RSS feed).

    Exporting your Meetup calendar to RSS
  • Unsubscribing from Meetup emails will stop you from receiving certain updates, including: messages, replies, comments, tagged photos, product news, and suggestions.

    It’s not possible to unsubscribe from all Meetup emails, as we need to make sure we can reach you with important information about your account, security, privacy, policies, and payments. We’ll also let you know if one of your Meetup groups is in danger of closing so that you have the opportunity to step up and keep your community alive.

    To unsubscribe from mailing lists on desktop and mobile Web:

    1. Click on your circular profile icon
    2. Select Settings
    3. To disable all emails, select Email Updates
      • If you prefer to only unsubscribe from some emails, uncheck the box next to each of the email types you no longer want to receive
    4. Select Turn Off

    To unsubscribe from mailing lists on Android and iOS apps:

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap the gear icon or ... Three dots icon in the upper right-hand corner.
    3. Tap Manage notifications.
    4. Select Email Updates.
    5. To disable all emails, toggle the top slider on or off. Tap Turn Off to confirm.
    6. Otherwise, use the Sliders below to select the email types you'd like to receive.
    7. Tap the Right arrow icon to go back when you're finished.

    Note: The email settings for each of your Meetup groups are located below your main email settings. You can create separate email preferences for each of your Meetup groups.



    How do I unsubscribe from Meetup emails?
  • You can choose which emails you receive from Meetup in general and each of your individual Meetup groups. If you’d prefer, you have the option to turn off emails from Meetup entirely.

    To edit your email settings on desktop:

    1. Go to your General Account Settings
    2. Select Email Updates
    3. Check the box next to each type of site-wide email you want to receive
    4. Click edit next to each of your Meetup groups to choose which emails you want to receive for that group

    To edit your email settings on mobile web:

    1. Select your circular profile icon
    2. Choose Settings
    3. Select Email Updates
    4. Check the box next to each type of site-wide email you want to receive
    5. Select Edit next to each of your Meetup groups to choose which emails you want to receive for that group

    To edit your email settings on the Android app:

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap the ... three dots icon.
    3. Select Manage notifications from the drop-down menu.
    4. Tap Email Updates.
    5. To disable all emails, toggle the top slider either on or off. Tap Turn Off to confirm.
    6. Otherwise, use the Sliders below to select the email types you'd like to receive.
    7. Tap the Left arrow icon to go back when you're finished.

    To edit your email settings on the iOS app:

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap the gear icon.
    3. Select Manage notifications from the pop-up menu.
    4. Tap Email Updates.
    5. To disable all emails, toggle the "Get Email Updates" Slider either on or off. Tap Turn Off to confirm.
    6. Otherwise, use the Sliders below to select the email types you'd like to receive.
    7. Tap the Left arrow icon to go back when you're finished.

    Note: The email settings for each of your Meetup groups are located below your main email settings. You can create separate email preferences for each of your Meetup groups.

     

    Editing my email settings
  • Note: You can only edit your push notification settings through the Android or iOS app.

    Push notifications are sent directly to your mobile device to help you stay up to the minute on the latest activity in your Meetup groups.

    When you enable a push notification, you’ll no longer receive the email that corresponds to that notification.

    If you prefer to continue receiving emails as usual, you can disable push notifications entirely.

    If there are particular notifications for which you’d rather get an email, you can stop receiving that specific push notification.

    To edit push notification settings:

    Android app

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap the ... three dots icon.
    3. Select Manage notifications from the drop-down menu.
    4. Tap Push Notifications.
    5. To disable all notifications, toggle the top Slider on or off. Tap Turn Off to confirm.
    6. Otherwise, use the Sliders below to select the notification types you'd like to receive.
    7. Tap the Right arrow icon to go back when you're finished.

    iOS app

    1. From the Home tab, tap your circular Profile icon in the upper right-hand corner.
    2. Tap the Gear icon.
    3. Select Manage notifications from the pop-up menu.
    4. Tap Push Notifications.
    5. To disable all notifications, toggle the "Get Push Notifications" Slider on or off. Tap Turn Off to confirm.
    6. Otherwise, use the Sliders below to select the notification types you'd like to receive.
    7. Tap the Left arrow icon to go back when you're finished.
    Editing my push notification settings
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