If you can't create a new event for one or more of your groups because you receive an error message or the operation doesn't go through, you may try the following troubleshooting steps to help restore your experience:
- Verify your subscription status. If you have subscribed to a Starter plan, some limitations will apply to the number of events you're allowed to create for your groups. You can learn more about limitations and how to upgrade to a Standard plan to lift such limitations in our article Meetup Starter - Overview and FAQ.
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Check if you have more than one account and accessed the wrong one. To double-check that you’re looking at the right profile, follow these few steps:
- If you're using the Meetup mobile app, start by uninstalling and re-installing its most updated version on your device.
- Once re-installed, log in to the desired account.
- From your account, click your profile icon, then Settings.
- From the list of settings on the left, click ⚙️ Account Management.
- Verify the email associated with the profile you’re logged in: if the email address does not correspond to the one associated with the account you want to access, click again on your profile icon and then on Log out. You can now log back in to the right profile.
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Change device to access Meetup. If you verified that you're logged in to the right account, try changing device you're accessing Meetup from: if the issue is occurring on mobile, try accessing Meetup and joining your group on desktop and vice-versa. Sometimes, changing platform makes a difference!
- Uninstall and re-install the Meetup app on your mobile device. If you're only having this issue on Meetup's mobile app, try uninstalling and re-installing it again on your device, making sure you're downloading the app's latest version. Here are the relevant steps for both iOS and Android devices.