If you're unable to create an event on Meetup—whether the button is unresponsive, the page doesn’t load properly, or you receive an error message—there are a few possible reasons.
You might encounter:
- Error messages: A generic error message appears when clicking Publish preventing event creation.
- An incomplete event setup: The process starts but doesn’t finalize.
These issues can be caused by account limitations or technical factors like browser settings or outdated app versions. Try the troubleshooting steps below to help restore your experience.
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Verify your subscription status.
- If you have subscribed to a Starter plan, some limitations will apply to the number of events you're allowed to create for your groups. You can learn more about limitations and how to upgrade to a Standard plan to lift such limitations in our article Meetup Starter - Overview and FAQ.
- If you have subscribed to Meetup+, note that this subscription is only intended to give members additional access to groups they're part of and other premium features, but it doesn't unlock access to Organizer tools or privileges. You can find out more in FAQ about Meetup+.
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Check if you have more than one account and accessed the wrong one. To double-check that you’re looking at the right profile, follow these few steps:
- If you're using the Meetup mobile app, start by uninstalling and re-installing its most updated version on your device.
- Once re-installed, log in to the desired account.
- From your account, click your profile icon, then Settings.
- From the list of settings on the left, click ⚙️ Account Management.
- Verify the email associated with the profile you’re logged in: if the email address does not correspond to the one associated with the account you want to access, click again on your profile icon and then on Log out. You can now log back into the right profile.
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Change the device to access Meetup. If you verified that you're logged in to the right account, try changing the device you're accessing Meetup from: if the issue is occurring on mobile, try accessing Meetup and creating an event on the web and vice versa. Sometimes, changing platforms makes a difference!
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Uninstall and reinstall the Meetup app on your mobile device. If you're having this issue only on Meetup's mobile app, try uninstalling and reinstalling it again on your device, making sure you're downloading the app's latest version. Here are the relevant steps for both iOS and Android devices.
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Uninstall and reinstall the Meetup app on your mobile device. If you're having this issue only on Meetup's mobile app, try uninstalling and reinstalling it again on your device, making sure you're downloading the app's latest version. Here are the relevant steps for both iOS and Android devices.
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Clear your browser cache and cookies. If you are accessing Meetup on your laptop and experiencing issues posting, publishing, announcing, saving, or viewing events, try clearing your browser cache and cookies. Sometimes, old cached data can cause issues with form inputs. Clearing the cache may resolve the issue.
If you're using Google Chrome, here are instructions for clearing your cache and cookies. Alternatively, here are instructions for Firefox, Safari, and Microsoft Edge.
If these steps do not resolve your issue, please provide us with the following information for further assistance (if you haven't already provided it in your first message):
- A link to the event that's affected by this error message (if available)
- A screenshot of the error you see or a screen recording of the whole process you're following to edit your event, including the error message that appears
- If you're on desktop, specify the browser you're using (Chrome, Firefox, Safari...)
- If you're on mobile, specify your device's model and the app version you're currently on
Once we receive this information, our team can investigate the issue further. If you do not reply with the requested information, your ticket may be considered solved and closed. You can reopen your request at any time by replying to our support email.