• If a member’s Message button is not clickable or missing, they may have privacy settings that prevent you from messaging them.

    You can choose to receive messages:

    • From any member of Meetup
    • From members in groups that you're also a member of
    • Only from organizers

    If you are unable to message a member then you are not in one of the categories they have selected.

    Customize your privacy settings to control who can contact you directly.

    Why am I unable to message a member?
  • If you’re not receiving emails from Meetup, there are a few possible solutions. Please follow the instructions in the scenario that applies most to you. 

    I’m receiving push notifications to my phone, but not emails

    When you enable push notifications, you will not receive the same notification by email. If you'd prefer an email instead of a push notification, you can update your push notification settings.

    I did not receive a password reset or account confirmation email 

    You should receive a password reset email or account confirmation email within five to ten minutes. Emails from Meetup may get caught in spam or junk folders. If you find any emails from Meetup in your spam folder, mark them as safe. If you use Gmail, make sure you check the social tab in your inbox.

    If you’re still not receiving the email after following these steps, please contact us and let us know which email you’re missing.

    I’m not receiving some emails from my groups

    If you’re not receiving a certain type of email update, like RSVP confirmations or event comments, check your email settings. Make sure that your email updates are on.

    You’ll also see a checklist of group-specific notifications. Select which emails you want to receive from each group.

    I’m not receiving any emails from Meetup

    If a missing email is not in your spam or social folders, please contact us and let us know which email you’re missing.

    Why am I not receiving Meetup emails?
  • If you are unable to send a message it may be because you’ve sent too many messages in a row, your messages were too similar, or your messages have been marked as unwelcome by other members or our spam filters.

    If your account has been disabled due to spam and you'd like to reactivate it, please submit a request here and select I can’t log in.

    You may also be unable to message a member because their Message button is not clickable or missing. This may be due to messaging privacy settings that prevent you from messaging them and is not related to spam.

    How do I prevent my messages from being marked as spam?

    Best practices for messaging:

    • Don’t send messages too frequently: Avoid sending repeated messages to members both inside and outside of your groups.
    • Don’t send marketing-focused messages: Avoid sending promotional offers, deals, or solicitations.
    • Don’t copy and paste messages too often: Avoid sending exact copies of messages to large groups of members.
    • Keep your messages relevant: Try to keep the topic of your messages relevant to a group's interests when sending messages to members.
    • Be appropriate: Make sure your messages are appropriate for all members. You can reference our Usage and Content Policies for more information.

    If you receive spam or an inappropriate message from a member or organizer, you can block them or report their content as spam. We review all spam reports and block accounts that are flagged repeatedly.

    Why am I unable to send messages?
  • If your group’s organizer has enabled the group mailing list address, anyone can send a message and Meetup will notify all members who have email updates turned on. To start, check out Mailing list under the More tab on your group’s page.

    If your fellow members aren’t receiving notification of your message, it’s likely for one of these reasons:

    Is it your first time using the mailing list?

    If so, check your inbox for an email asking you to confirm you wanted to send a message to the entire group. You’ll need to click the link in that email to confirm and send the message. If you don’t see the email in your main inbox, be sure to check other folders (like Spam).

    Are you emailing from the right address?

    Your message will only go through if you’re writing from an email address we recognize as belonging to a member of that group. We do this to prevent spam from reaching Meetup members’ inboxes. So, double-check that you’re using the email address associated with your Meetup account.

    Does your email include an attachment that is too large?

    Messages sent via the mailing list currently have a total size limit of 2MB. (This limit includes the message itself, plus any attachments.) If your attachment is close to 2MB, there’s a good chance the message won’t send.

    Why can't I email my Meetup group’s mailing list address?
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