A charge on your payment method can refer to several different Meetup services: automatic renewal of your organizer subscription to ensure you don’t lose access to your groups, renewal of your Meetup+ subscription to keep your benefits active, dues to keep being part of a group as a member, or fees to attend an event.
For these reasons, the payment made can be related to one of the following options:
An Organizer subscription is still active
As an organizer, if you received a Meetup charge mentioning a Standard or PRO organizer plan, that means that an organizer subscription is still active on your account. If you have more than one account on Meetup, make sure you log in to the right one to verify your subscription status.
Organizer subscriptions renew automatically unless you cancel them. Stepping down as an organizer or closing a group does not cancel a paid subscription. You can check your subscription status in your account settings on desktop (Account settings > Organizer subscription) or in the app (Home > your profile icon > Settings > Organizer subscription).
A Meetup+ subscription is still active
To get additional benefits on Meetup, a member can subscribe to Meetup+.
Meetup+ subscriptions renew automatically as all the organizers subscriptions on Meetup. You can check your subscription status in your account settings on desktop (Account settings > Meetup+ subscription) or in the app (Home > your profile icon > Settings > Meetup+ subscription).
Additionally, if a Meetup+ subscription has been started before switching to one for organizers, it’s possible that the first plan was never canceled before starting a new one, causing an additional Meetup charge.
Duplicate or cross‑platform subscriptions
It’s possible to have separate subscriptions on desktop and in the mobile app through Apple or Google Play. Check your App Store or Google Play subscriptions and make sure there are no active plans on another platform or under a different email.
Charge related to a group
Organizers can set recurring member dues to sustain their groups. These charges are shown when you join a group and are managed by the organizer.
If you received charges relating to a specific group you’re part of, don’t hesitate to reach out to the organizer of said group to get further clarifications.
If you don’t want to receive charges for a specific group, you can leave the group.
Charge related to an event
Organizers can also set up event fees to offset organization costs. These fees are shown when you RSVP to an event and are managed by the organizer.
If you received charges relating to a specific event you RSVP’d to, it’s likely that the event you’re taking part to requires a fee to be attended.
If you believe that the charge was incorrectly received, don’t hesitate to follow these instructions.
If none of the scenarios above applies to you (you have no active subscription and you aren’t participating to any group or event), but you still received a Meetup charge, it is possible you may have another Meetup account.
To find out, double-check the email address you received the charge at, search your inboxes for messages from Meetup tied to a different account, and try logging in with that email as it might be tied to a different account.
Still unsure? Contact us and include:
The date and amount of the charge
A screenshot of your charge
We’ll review the details and help you identify the source of the charge.