Group and event payments

  • Group organizers set their own refund policy for member dues and event fees.

    Eligibility for member-to-organizer payment refunds

    Member dues

    You may be eligible for a refund of your annual member dues if:

    • The group was closed
    • You were removed from the group within 3 months of your payment
    • There were no events scheduled since you paid to join the group

    You may be eligible for a refund of your monthly member dues if:

    • The group was closed
    • You were removed from the group within 1 week of your payment

    Member dues are set to automatically renew at the time of your first payment. Refunds will not be issued as a result of failure to turn off renewal.

    Event fees

    Payments for upcoming events may be eligible for a refund if:

    • The group was closed
    • The event was rescheduled or canceled
    • You were removed from the group before the scheduled event

    Requesting a refund from an organizer

    To request a refund from the group organizer:

    Desktop web

    1. Click on your Profile icon in the upper right-hand corner.
    2. Select Settings from the drop-down menu.
    3. Open the Payments Made tab.
    4. Locate the transaction and select Contact organizer for refund.

    Mobile web

    1. Click on your Profile icon in the upper right-hand corner.
    2. Select Settings and choose All Transactions.
    3. Locate the transaction and tap the Arrow icon next to it.
    4. Tap Contact organizer for refund.

    Payment resolutions

    If you feel that a charge from an organizer for member dues or event fees is fraudulent or is a misuse of our payment system, Meetup’s Trust and Safety team may intervene and provide a refund. Please refer to our Terms of Service for the official fees, payment, and offers policy. 

    Meetup cannot mediate disputes regarding payments made using a third-party payment processor, any fees associated with the use of third-party payment processors, or in cash.

    Requesting dues or fees back from an organizer
  • We believe it’s essential for all Meetup communities to maintain trusting environments for their members. To ensure the integrity of the Meetup platform, we may process refunds directly from an organizer account - including member dues, event fees, and other monetary transactions.

    We want organizers to feel empowered as community leaders, so we will only take action if we determine that there has been misuse of our platform, or that the expectations originally communicated have not been met.

    Refund policy for member-to-organizer payments
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