• As an organizer, you can collect member dues for your group. Collecting dues can offset costs associated with leading a group like your organizer subscription, venue rentals, supplies, or refreshments.

    Organizers in the United States

    Before you turn on member dues, you must set up a WePay account.

    Turning on member dues

    After verifying your WePay account, follow these steps to turn on member dues:

    Desktop / Mobile web

    1. On your Meetup group’s homepage, click Manage group then select Edit group settings
    2. Click Member dues.
    3. Click Get Started.
    4. Set the amount and free trial length, then confirm with Save.

    Updating member dues

    You can change the price of your members dues at any time. Any changes you make to the price will only affect new members. Existing members will continue to pay the original price, unless you turn off dues entirely and turn them back on, or they leave and rejoin the group. 

    Dues can be turned off at any time from your group settings. Turning off your member dues automatically cancels existing dues for all members.

    WePay transaction fees

    A small transaction fee is taken from the total amount an organizer charges. WePay receives 2.8% + $0.30 of each payment. Meetup receives 4.7% + $0.20 of each payment. 

    To adjust for these fees, charge about 8% more than the final amount you’d like to receive.

    Organizers outside of the United States

    Organizers outside of the U.S. can set optional members dues by using PayPal.

    How members pay their dues

    Here’s what happens after you turn on member dues.

    Free trial periods

    A trial period gives new members a chance to attend events before paying their member dues. Here are three things to know about setting up a trial period:

    • If you’re turning on member dues for the first time, all of your existing members will be placed on the trial period that you set.
    • Trial periods for existing members cannot be changed. If you change your trial period, the change will only affect new members. 
    • Members are sent reminders to pay seven days and one day before their trial expires.

    What happens to members who don’t pay their dues?

    You can track which members have paid their dues in your Members list. 

    Members who haven’t paid by the end of their free trial will be automatically removed from your group. If you’ve set up organizer approval for new members, those who haven’t paid their dues will appear in the Pending tab of the Members list.

    Removed members who haven’t paid their dues will be prompted to pay before rejoining. 

    Refunding member dues

    Learn more about our refund policy for member-to-organizer payments.

     

    Setting member dues
  • As an organizer, you can charge members a fee to attend an event. Collecting event fees can offset costs of running a group like renting a venue, paying a speaker, or your organizer subscription.

    Organizers in the United States

    Before you set an event fee, you must set up a WePay account

    Setting an event fee using WePay

    After verifying your WePay account, you can set a fee when you create your next event.

    Desktop / Mobile web

    1. When you schedule an event, scroll down to the Optional Settings section and toggle Event fee.
    2. Choose a Method: Cash or Credit card.
    3. Confirm the Currency and Amount.
    4. Add an optional refund policy.

    WePay transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. WePay receives 2.8% + $0.30 of each payment. Meetup receives 4.7% + $0.20 of each payment.

    To adjust for these fees, charge about 8% more than the final amount you’d like to receive.

    Organizers outside of the United States

    Before you set an event fee, you must set up a PayPal account.

    Setting an event fee using PayPal

    After setting up PayPal, you can set an optional fee when you create your next event.

    Desktop / Mobile web 

    1. When you schedule an event, scroll down to the Optional Settings section and toggle Event fee.
    2. Choose a Method: Cash or PayPal.
    3. Confirm the Currency and Amount.
    4. Add an optional refund policy.

    PayPal transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. Please check with PayPal to determine the exact fees for your region, then adjust your event fee accordingly.

    Setting event fees
  • As an organizer, you can track member dues and event fees on your group’s Money page.

    Accessing your Money page

    To see a complete history of transactions for your group:

    Desktop / Mobile web

    1. Go to your Meetup group’s homepage.
    2. Click Manage group
    3. Select Manage money.

    Depending on your privacy settings, you can grant group members access to your Money page. If your group is public, you’ll see the option to Make private to members. If your group is private, you’ll see the option to Make public to members.

    • If the Money page is public, members can view transactions but not who made them.
    • Only the organizer and co-organizers of a group can add, edit, or delete transactions.

    Manually recording payments

    Desktop / Mobile web

    1. Click Record a payment received beneath All transactions.
    2. Select the type of payment you’d like to record.
    3. Enter the requested information and click Submit.

    Viewing payments received

    As an organizer, you can view all the payments you’ve received from your Payments Received page. Click the Member dues or Meetup events tabs at the top of the page to filter your views.

    Managing a group's Money page
  • Meetup and WePay make it easy for organizers in the United States to refund members dues and event fees. Organizers outside of the U.S. can manage their payments in PayPal.

    Refunds will be reflected on your group’s Money page.

    Transactions under 60 days old

    You can issue refunds from your group’s Money page.

    Desktop / Mobile web

    1. Go to your Meetup group's Money page.
    2. Scroll down to “All transactions.”
    3. Select the arrow icon to the right of the transaction you want to refund.
    4. Select Yes, I'm sure to confirm.

    Transactions over 60 days old

    You must issue the refund directly from your WePay account.

    Desktop / Mobile web

    1. From your group’s Money page, click Go to WePay and log in.
    2. Select the group associated with the payment you'd like to refund.
    3. Choose a transaction, or click View all transactions to search a date range.
    4. Under “Transaction Details,” click Issue Refund. Then click Confirm Refund.

    WePay is only able to process refunds within 6 months of the transaction date.

    Payment resolutions

    Meetup’s Trust and Safety team may intervene and provide a refund in cases of fraud or misuse of our payment system. Please refer to our Terms of Service for the official fees, payment, and offers policy. 

    Meetup cannot mediate disputes regarding payments made using a third-party payment processor, any fees associated with the use of third-party payment processors, or in cash.

    Refunding member dues and event fees
  • When you turn on member dues or event fees, Meetup automatically creates a WePay account for you. WePay is Meetup’s integrated payment system for organizers in the United States. If you’re located outside of the U.S., set up a PayPal account.

    You need to verify your WePay account within 30 days or any payment made during that time will be refunded.

    Verifying your WePay account

    If you’re the organizer of more than one Meetup group, you’ll need to complete these steps for each group that you organize.

    Desktop / Mobile web

    1. Navigate to your group’s Money page.
    2. Select Go to WePay. You will be redirected to WePay’s site.
    3. Log into WePay using your Meetup email address and password, then click Log in. (Do not click “Sign up.”)
    4. On the next screen, click Verify now.
    5. Follow the steps to enter your personal and bank account information. When you click Finish, you will be returned to your group’s homepage.

    WePay security

    WePay follows industry standard data security protocols to protect your information. WePay is a certified Level 1 PCI Compliant Service Provider, which requires an annual independent security audit of their processes and systems.

    Transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. WePay receives 2.8% + $0.30 of each payment. Meetup receives 4.7% + $0.20 of each payment.

    Setting up a WePay account
  • Organizers outside of the United States can use PayPal to collect event fees. Organizers in the U.S. must set up a WePay account.

    Linking your PayPal account

    If you’re the organizer of more than one Meetup group, you’ll need to complete these steps for each group that you organize.

    Desktop / Mobile web

    1. If you don't have a PayPal account, visit PayPal to create an account.
    2. Log into your Meetup account and visit your Account Settings page.
    3. Select Payments received.
    4. Enter your email under the instructions "Enter the email address you use for PayPal to link your accounts."
    5. Click Save PayPal Information.

    If you'd like to use PayPal to charge member dues, please submit a request to a Support Specialist.

    Transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. Please check with PayPal to determine the exact fees for your region, then adjust your event fee accordingly.

    Troubleshooting PayPal issues

    If you're experiencing problems using PayPal to collect member dues or event fees, please contact PayPal Support directly.

    Setting up a PayPal account
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