• Organizers may wish to exempt some of their group members from paying dues. To waive a member's dues, follow these steps on a desktop or laptop computer:

    1. Visit your Meetup group's homepage and select Members.
    2. Find the member in your member list.
    3. Click the three dots icon to the right of their name.
    4. Click Waive dues.

    If you'd like to collect dues from this member again, you'll need to manually change this setting back.

    Waiving member dues
  • WePay has decided to end payment processing services for individual accounts. Organizers in the U.S. will no longer be able to collect member dues or event fees using WePay after the week of January 15, 2021.

    How will I collect dues in the future?

    Organizers in the United States will be able to collect member dues with Stripe. Switching from WePay to Stripe is taking longer than we'd initially estimated. We'll notify organizers when they can access their Stripe accounts. In the meantime, you can continue using WePay normally.

    How will I collect event fees in the future?

    For a limited time, organizers in the United States can collect event fees with PayPal. Learn more about setting event fees.

    What should I do now?

    Follow these steps to collect any available funds and settle your WePay account:

    1. Log in at http://www.wepay.com/login
    2. Click Settings on the left-hand side.
    3. Click Settlement Details.
    4. Click Add Your Settlement Details.
    5. Enter the information as prompted and choose Add Bank.

    What will my members experience?

    Your group members will not experience any interruption in service.

    What happens to my groups where I've already set up dues?

    There will be no change for your members. Group dues will continue to be deducted from their chosen payment method as scheduled. We will provide more information soon on how to collect and receive future payments.

    How can I refund dues or event fees to my members?

    Until the week of January 15, 2021, you can issue refunds on your group’s Money page as you would normally. After that date, contact WePay Support.

    WePay deactivation FAQs
  • As an organizer, you can collect member dues for your group. Collecting dues can offset costs associated with leading a group like your organizer subscription, venue rentals, supplies, or refreshments.

    Organizers in the United States

    Before you turn on member dues, you must set up a Stripe account.

    Turning on member dues

    After verifying your Stripe account, follow these steps to turn on member dues:

    Desktop / Mobile web

    1. On your Meetup group’s homepage, click Manage group then select Edit group settings
    2. Click Member dues.
    3. Click Get Started.
    4. Set the amount and free trial length, then confirm with Save.

    For more, watch our Community Support specialists walk you through setting up member dues in this video:

    Updating member dues

    You can change the price of your members dues at any time. Any changes you make to the price will only affect new members. Existing members will continue to pay the original price, unless you turn off dues entirely and turn them back on, or they leave and rejoin the group. 

    Dues can be turned off at any time from your group settings. Turning off your member dues automatically cancels existing dues for all members.

    Transaction fees

    A transaction fee of 7.5% + $0.50 is taken from the total amount an organizer charges. 

    Organizers outside of the United States

    Organizers outside of the U.S. can set optional members dues by using PayPal.

    How members pay their dues

    Here’s what happens after you turn on member dues.

    Free trial periods

    A trial period gives new members a chance to attend events before paying their member dues. Here are three things to know about setting up a trial period:

    • If you’re turning on member dues for the first time, all of your existing members will be placed on the trial period that you set.
    • Trial periods for existing members cannot be changed. If you change your trial period, the change will only affect new members. 
    • Members are sent reminders to pay seven days and one day before their trial expires.

    What happens to members who don’t pay their dues?

    You can track which members have paid their dues in your Members list. 

    Members who haven’t paid by the end of their free trial will be automatically removed from your group. If you’ve set up organizer approval for new members, those who haven’t paid their dues will appear in the Pending tab of the Members list.

    Removed members who haven’t paid their dues will be prompted to pay before rejoining. 

    Refunding member dues

    Learn more about our refund policy for member-to-organizer payments.

     

    Setting member dues
  • As an organizer, you can charge members a fee to attend an event. Collecting event fees can offset costs of running a group like renting a venue, paying a speaker, or your organizer subscription.

    Before you set an event fee, you must set up a PayPal account.

    Setting an event fee using PayPal

    After setting up PayPal, you can set an optional fee when you create your next event.

    Desktop / Mobile web 

    1. When you schedule an event, scroll down to the Optional Settings section and toggle Event fee.
    2. Choose a Method: Direct from member or PayPal.
    3. Confirm the Currency and Amount.
    4. Add an optional refund policy.

    For more, watch our Community Support specialists walk you through setting up event fees in this video:

    PayPal transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. Please check with PayPal to determine the exact fees for your region, then adjust your event fee accordingly.

    Setting event fees
  • As an organizer, you can track member dues and event fees on your group’s Money page.

    Accessing your Money page

    To see a complete history of transactions for your group:

    Desktop / Mobile web

    1. Go to your Meetup group’s homepage.
    2. Click Manage group
    3. Select Manage money.

    Depending on your privacy settings, you can grant group members access to your Money page. If your group is public, you’ll see the option to Make private to members. If your group is private, you’ll see the option to Make public to members.

    • If the Money page is public, members can view transactions but not who made them.
    • Only the organizer and co-organizers of a group can add, edit, or delete transactions.

    Manually recording payments

    Desktop / Mobile web

    1. Click Record a payment received beneath All transactions.
    2. Select the type of payment you’d like to record.
    3. Enter the requested information and click Submit.

    Viewing payments received

    As an organizer, you can view all the payments you’ve received from your Payments Received page. Click the Member dues or Meetup events tabs at the top of the page to filter your views.

    Managing a group's Money page
  • Meetup and Stripe make it easy for organizers in the United States to refund members dues. Organizers with event fees can manage their payments in PayPal. (Organizers outside the U.S. can use PayPal for both dues and event fees.)

    You can issue and review refunds on your group’s Money page.

    Desktop / Mobile web

    1. Go to your Meetup group's Money page.
    2. Scroll down to “All transactions.”
    3. Select the arrow icon to the right of the transaction you want to refund.
    4. Select Yes, I'm sure to confirm.

    Payment resolutions

    Meetup’s Trust and Safety team may intervene and provide a refund in cases of fraud or misuse of our payment system. Please refer to our Terms of Service for the official fees, payment, and offers policy. 

    Meetup cannot mediate disputes regarding payments made using a third-party payment processor, any fees associated with the use of third-party payment processors, or in cash.

    Refunding member dues and event fees
  • When you turn on member dues, you can create a Stripe account. Stripe is Meetup’s integrated payment system for organizers in the United States. If you’re located outside of the U.S., set up a PayPal account.

    Linking your Stripe account

    If you’re the organizer of more than one Meetup group, you’ll need to complete these steps for each group that you organize.

    Desktop / Mobile web

    1. Navigate to your group’s Money page.
    2. Select Go to Stripe. You will be redirected to Stripe’s site.
    3. Log into Stripe using your Meetup email address and password, then click Log in. (Do not click “Sign up.”)
    4. Follow the steps to enter your personal and bank account information. When you click Finish, you will be returned to your group’s homepage.

    Certain kinds of businesses are restricted from creating a Stripe account. If you believe your group does not fall under these categories, you can contact Stripe Support.

    There is a 7 day waiting period from the time of first charge to the first payout. Learn more from Stripe about payout schedules.

    Stripe security

    Stripe follows industry standard data security protocols to protect your information. We have chosen Stripe as our payment partner because they value your privacy and security.

    Transaction fees

    A transaction fee of 7.5% + $0.50 is taken from the total amount an organizer charges. 

    Setting up a Stripe account
  • Organizers can use PayPal to collect event fees.

    Linking your PayPal account

    If you’re the organizer of more than one Meetup group, you’ll need to complete these steps for each group that you organize.

    Desktop / Mobile web

    1. If you don't have a PayPal account, visit PayPal to create an account.
    2. Log into your Meetup account and visit your Account Settings page.
    3. Select Payments received.
    4. Enter your email under the instructions "Enter the email address you use for PayPal to link your accounts."
    5. Click Save PayPal Information.

    If you're an organizer outside of the United States and you'd like to use PayPal to charge member dues, please submit a request to a Support Specialist.

    Transaction fees

    A small transaction fee is taken from the total amount an organizer charges per ticket. Please check with PayPal to determine the exact fees for your region, then adjust your event fee accordingly.

    Troubleshooting PayPal issues

    If you're experiencing problems using PayPal to collect member dues or event fees, please contact PayPal Support directly.

    Setting up a PayPal account
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