• Meetup’s Troubleshooting team serves organizers who encounter technical problems on Meetup’s website or apps. Troubleshooters listen to organizer feedback and test every situation for potential errors. That way, organizers can focus on what they do best: creating community!

    Some of the most common problems organizers face are related to browser trouble, questions about emails and member notifications, or questions about payments. The troubleshooting team works with each organizer to test their problem and provide a solution or an explanation. In some cases, bugs in our platform are uncovered and troubleshooters escalate these bugs to Meetup engineers to create a fix.

    The Troubleshooting team works side-by-side with Meetup engineers to create workarounds for bugs and report answers back to organizers directly and through the Help Center. Meetup’s Troubleshooters keep the entire Meetup team laser-focused on listening to our organizers.

    Want to submit a question or problem to the Troubleshooting team?

    The best way to reach the Troubleshooting team is through the Help Center. The Help Center’s “Get Help” form organizes frequently asked questions and allows troubleshooters to reply swiftly and accurately.

    To submit a question from the Help Center:

    1. Make sure you're signed in. Click the Sign in button in the top right-hand corner.
    2. Click the blue Get Help button in the bottom right-hand corner.
    3. Enter your question into the text box and we'll show you our top recommendations for articles that may answer your question.
    4. If you need more assistance, click I Still Need Help.
    5. Fill out the short form and click Submit now.
    How Meetup’s troubleshooting team solves problems for organizers
  • There are a couple reasons why you might receive an error when attempting to upload a photo to Meetup.

    Whether it’s for your profile, a group, discussion, or Meetup, photos need to be smaller than 10MB and be in JPG, PNG, or unanimated GIF format. Animated GIF files are not currently supported.

    If your photo is larger than 10MB, here are some things you can do to reduce the size.

    1. Try saving it as a .jpg (if it’s not one already)
    2. Resize it to a smaller resolution

    Both of these steps can be done using a simple photo editor on a computer or online.

    If you’re trying to upload a photo to a Meetup photo album, keep in mind that every album has a limit of 500 photos. But, there’s no limit to the number of albums a Meetup group can have. If the current one has hit its limit, just start a new one.

     

    Why can't I upload a photo?
  • “Have you tried turning it off and back on again?” Seriously, though - uninstalling and reinstalling the Meetup app will often resolve common issues. This also ensures you have the latest, greatest, clean version of the Meetup app. Instructions to uninstall and reinstall are listed here.

    Android users:

    1. Open your device’s Settings app
    2. Tap Apps & notifications
    3. Tap the Meetup app. If you don’t see it, try selecting See all apps or App info
    4. Tap Uninstall
    5. Restart your device
    6. Open the Google Play Store app
    7. Tap Menu > My apps & games > Library
    8. Tap the Meetup app
    9. Tap Install or Enable
    Troubleshoot issues on the Meetup app- Android
  • “Have you tried turning it off and back on again?” Seriously, though - uninstalling and reinstalling the Meetup app will often resolve common issues. This also ensures you have the latest, greatest, clean version of the Meetup app. Instructions to uninstall and reinstall are listed here.

    1. Tap and hold the app icon until it jiggles
    2. Tap the X in the upper-left corner of the app
    3. Tap Delete to confirm
    4. Restart your device
    5. Open the App Store app, then tap Apps on the bottom
    6. Tap the profile icon in the upper-right hand corner, then tap Purchased
    7. Switch to the “Not on this [device]” tab
    8. Find Meetup, then tap the cloud icon to reinstall

     

    Troubleshooting issues on the Meetup app- iPhone
  • If a member’s Message icon is grayed out, their privacy settings are preventing you from messaging them.

    We empower all Meetup members to customize their privacy settings to control who can contact them directly. They can choose to allow messages only from organizers, only from members in their Meetup groups, or from any member of Meetup.

    Why am I unable to message a member?
  • If your Meetup group’s organizer has enabled the group mailing list address, anyone can send a message and Meetup will notify all members who have email updates turned on. To start, check out Mailing list under the More tab on your Meetup group’s page.

    If your fellow members aren’t receiving notification of your message, it’s likely for one of these reasons:

    Is it your first time using the mailing list?

    If so, check your inbox for an email asking you to confirm you wanted to send a message to the entire Meetup group. You’ll need to click the link in that email to confirm and send the message. If you don’t see the email in your main inbox, be sure to check other folders (like Spam).

    Are you emailing from the right address?

    Your message will only go through if you’re writing from an email address we recognize as belonging to a member of that Meetup group. We do this to prevent spam from reaching Meetup members’ inboxes. So, double-check that you’re using the email address associated with your Meetup account.

    Does your email include an attachment that is too large?

    Messages sent via the mailing list currently have a total size limit of 2MB. (This limit includes the message itself, plus any attachments.) If your attachment is close to 2MB, there’s a good chance the message won’t send.

    Why can't I email my Meetup group’s mailing list address?
  • A picture is worth a thousand words, so when it comes to reporting an issue you’re having with Meetup, we prefer to save you from all that typing. It also helps us see exactly what you’re seeing.

    If our Community Support Team requests a screenshot to detail an issue you’re experiencing:

    • Windows: Use your system’s Snipping Tool to capture a screenshot.
    • Mac OS: Follow these steps to take a screenshot of either your entire screen or a portion of your screen.
    • iOS: Refer to these instructions to capture a screenshot of the Meetup app or your mobile web browser.
    • Android: Follow these instructions to capture a screenshot of the Meetup app or your mobile web browser.

    After capturing your screenshot, attach it to your email to our Community Support Team.

    How to take a screenshot
Meetup Organization Network logo

Want to learn more in person. Join the orgaizer network and see if there is a real life Meetup happening around you. There be people who have done this before, ready to help and you can be part of something special.

Join the org network