Login and password issues

  • Meetup may deactivate an account that has been inactive for 6 months with an email address that is no longer receiving Meetup emails. Both of these qualifications must be met in order for an account to be deactivated. Learn how to activate a disabled account.
     
    Inactive accounts deactivated by Meetup
  • If you see an error message saying your account is inactive or disabled and you can’t log in to Meetup, it may be due to account inactivity, email settings, or messages you’ve sent.

    To reactivate your account, please submit a request here and select I can’t log in.

    Why was my account disabled?

    Meetup might block an account for these reasons:

    • Your account was inactive for more than 6 months and the email address associated with your account is no longer active.
    • You sent messages that were reported by too many members or by our spam filters.

    Learn more about ways to prevent your messages from being marked as spam.

    Activate a disabled account
  • Deactivating an account is a permanent action and cannot be undone. If you decide to join Meetup in the future, you’ll need to create a new account.

    To deactivate your account, log in to Meetup on a desktop browser.

    Deactivate an account

    Desktop instructions

    1. Navigate to your Settings page.
    2. Scroll down and select Deactivate your Meetup account.
    3. If you’re an organizer with active groups, follow the instructions to step down as the organizer of your groups or close your groups.
    4. Enter your Meetup password.
    5. Click Submit to confirm.

    Deactivate an account created on Google or Facebook

    If you created your Meetup account through Google or Facebook, you will need to create a Meetup password before you can deactivate your account. Once you’ve created a Meetup password, follow the instruction above.

    Create a Meetup password

    1. Navigate to the password reset page.
    2. Enter the email address you use for Google or Facebook.
    3. Click Submit and you will receive an email with instructions to create a Meetup password.

    Data protection rights

    For more information about data protection rights, please review our Privacy Policy.

    Deactivating an account
  • If you can’t access the email address associated with your account, you have a few options to log in to Meetup and update your email address.

    Updating your email address

    If you are able to log in to Meetup, you can change your email address on your settings page.

    I can’t access my email address and I can’t log in

    If you registered your Meetup account with either Facebook or Google, follow the instructions below.

    If you’re unable to log in to Meetup and need your password reset, contact us with the following information:

    • The email address you used to create your account
    • A new email address that you’d like to use for your account

    We will attempt to verify your account and update your email address. If we’re not able to verify your account, you will need to create a new account using a different email address.

    Logging in with a Facebook or Google account

    If you registered your Meetup account with Facebook or Google, you can log in to your account and update your email address.

    To log in with a Facebook or Google account

    1. Go to the login page.
    2. Select Log in with Facebook or Google.
    3. Enter your Facebook or Google login information.

    If you’re able to log in to your account, go to our Help Center and contact us to update your email address. Please provide the following information:

    • A new email address that you’d like to use for your account
    I can’t access the email address associated with my account
  • If you’re unable to stay logged in on your desktop web browser, we want to help you fix that right away. We have a few ideas of what may be at the root of the problem.

    If you’re still having trouble staying logged in after looking into possibilities above, please contact us below and send us an email. It would be really helpful if you would include:

    • Type of computer you’re using (PC/Mac)
    • Operating system and version
    • Browser (e.g., Explorer, Firefox, Chrome, Safari, etc.) and version
    • Name of any antivirus and/or spyware software on your computer
    Why do I keep getting logged out?
  • When you request a new password, you should receive an email confirming the request within five to ten minutes of the request. If you haven’t received your password reset email, the email may be in a folder other than your inbox or you may not be receiving emails from Meetup.

    Your password reset email was sent from info@meetup.com. You can add this email address to your address book or contacts list and try requesting a new password again.

    Request a new password reset email

    Sometimes emails from Meetup get caught in spam or junk folders. If you find any emails from Meetup in your spam folder, mark them as safe. If you use Gmail, make sure you check the social tab in your inbox.

    If you requested a new password and you’re not receiving any emails from Meetup, please contact us and let us know you’ve requested a password reset, but have not received an email.

    I didn't receive a password reset email
  • After creating your Meetup account, you should receive an email confirmation from us. If you don’t get your confirmation email within 5-10 minutes of signing up, there are a few places to look for it: 

    • Check your spam or junk folders. Make sure your spam filter is set to allow incoming emails from Meetup. To be sure, you can add info@meetup.com to your address book or contacts list.
    • If you registered using a Gmail address, your confirmation may be in the Social tab of your Inbox.
    • If you’ve checked in these places and still can’t find a confirmation email, just contact us below, and our Community Support Team will get you set up.
    I didn't get my confirmation email
  • You want to join a Meetup group or attend a Meetup event. But first, you need to create a free Meetup account. It’s the best way to tell your future communities a little bit about yourself, and it also helps us match you with the groups with which you’d be most interested in meeting up. Creating a Meetup account is quick and easy for anyone, and within a matter of minutes you’ll be introduced to a wide range of interesting events happening in your local area. Let’s do this. We’re excited that you’re going to meet up.

    To create a Meetup account from your desktop or mobile web browser, visit www.meetup.com and click Sign up in the upper right-hand corner. 

    To create a Meetup account from your Android or iOS device, download the app, open it, and simply tap Sign up. It’s as easy to sign up as it is fun to meet up.

    And by the way, when creating your account, you have the option to use your email address, or just connect through your Facebook or Google account.

     

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    How do I sign up for a Meetup account?
  • Signing up and Logging in
  • If you can’t log in to Meetup, you can reset your password from any device.

    Learn more about resetting your password when you can’t access your email address.

    To reset your password

    Desktop and mobile web

    1. From the Login page, select Forgot your password?
    2. Enter the email address you use for your Meetup account.
    3. Select Submit.

    reset-password_meetup.png

    Android and iOS apps

    1. From the Login screen, select Forgot your password?
    2. Enter the email address you use for your Meetup account.
    3. Tap Send.

    Confirming your password reset

    When you request a new password, you will receive an email confirming the request with instructions to reset your password.

    Learn more about what to do if you don’t receive your password reset email.

    Create a password for accounts created on Google or Facebook

    If you registered your account through Google or Facebook, you won’t have a Meetup password. You can create a new Meetup password if you no longer want to log in with Facebook or Google.

    To create a Meetup password

    Desktop and mobile web

    1. Navigate to the password reset page.
    2. Enter the email address you use for Google or Facebook.
    3. Click Submit and you will receive an email with instructions to create a Meetup password.
    How do I reset my password?
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