Collecting members payments

  • Note: Contributions are not currently available for Meetup groups located outside of the United States. 

    To begin collecting Contributions from your members via the desktop site, take the following steps:
     
    Desktop Web
    - Go to your Meetup group’s page
    - Select Manage group
    - Choose Manage money
    - Select Manage contributions
    - Select Turn on contributions
    - On the next page, customize your reason for collecting Contributions
    - Click Save or choose Send an announcement to notify your members about making contributions
    - Compose your message to members and choose Submit
    - If you haven’t done so already, click Go to WePay to complete the WePay verification process 

    Mobile Web
    - Go to your Meetup group’s page
    - Select Manage group
    - Choose Manage money
    - Select Manage contributions
    - Select Turn on contributions
    - Customize your reason for collecting Contributions
    - Click Save or choose Send an announcement to notify your members about making contributions
    - Compose your message to members and choose Send

    Mobile Apps
    - Go to your Meetup group’s page
    - Tap the three dots
    - Select Group settings
    - Select Money, then Contributions
    - Tap Turn on contributions
    - On the next page, customize your reason for collecting Contributions
    - Confirm with Save

    When you first turn on Contributions or begin collecting any other type of member payment, a WePay account is created for you using your Meetup login credentials.

    When you receive your first contribution, if you have not already completed the setup for your WePay account, you will have 14 days to finish it and accept the contribution. After you complete your WePay account setup, you will be all set to seamlessly receive contributions from members. 

    If you do not complete your WePay account setup to accept the contribution after 14 days, the member’s contribution will no longer be available and there will be no charge to their credit card. Members can always chip in again with a new payment after you have completed your WePay setup. 

    How do I turn Contributions off?

    Desktop Web 
    - Go to your Meetup group's page
    - Select Manage group and then choose Manage Money
    - Select Manage contributions under the Money section
    - Choose Turn contributions off

    Mobile Web
    - Go to your Meetup group's page
    - Select Manage group and then choose Manage Money
    - Select Manage contributions under the Money section
    - Choose Turn contributions off

    Mobile Apps
    - Go to your Meetup group's page
    - Tap the three dots
    - Select Group settings
    - Select Money, then Contributions
    - Tap Turn contributions off

    Manage Contributions
  • Note: The Payment Resolution Center is currently not accessible from the Android and iOS apps.

    If you’ve paid for Meetup member dues, tickets, or contributions, you can request a refund from the organizer of your Meetup. Refunds are issued at the discretion of the organizer who collected the funds, so be sure to reach out to them with questions.

    To request a refund from the group organizer:

    Desktop Web

    - Click on your Profile icon in the upper right-hand corner
    - Select Settings from the drop-down menu
    - Open the Payments Made tab
    - Locate the transaction in question and select Contact organizer for refund
    - Enter the necessary information following the prompts 

    Mobile Web

    - Click on your Profile icon in the upper right-hand corner
    - Select Settings and choose All Transactions
    - Locate the transaction in question and tap the Arrow icon next to it
    - Tap Contact organizer for refund
    - Enter the necessary information following the prompts 

    Our Payment Resolution Center can be used in the event that a dispute arises in a Meetup. This feature is available to help facilitate a conversation if a dispute arises about any type of payment made on our platform, including cash payments. We hope that creating a space for members and organizers to communicate about these issues can help resolve them more quickly. 

    Meetup can only issue a refund in certain situations, and only if a member has used our preferred payment processor, WePay, to make the payment in question. Disputes regarding payments made off of Meetup, in cash, or using a third-party payment processor cannot be mediated by Meetup.

    For more information, please see our Payment Policies

    Next Steps

    If your refund request is declined by a particular Meetup organizer, you have a few options:

    If you paid using WePay, you can contact Meetup Support. When doing so, please provide the following information:

    • A link to the Meetup group in question
    • A link to the profile page of the Meetup organizer
    • Any relevant correspondence that took place via the Meetup platform
    • Any relevant correspondence that took place outside the Meetup platform

    If you paid using PayPal, you need to reach out to PayPal's support team for assistance.

    Please know that Meetup reserves the right to process refunds for member dues, ticketing, and other monetary transactions on the site, if the evidence provided clearly shows that expectations have not been met.

    If you have questions about requesting or processing refunds of member dues, please contact us directly.

    How do I request a refund from an organizer?
  • As an organizer, if you want to decline or return a particular member’s Meetup contribution, you have two options:

    1. Refund that particular contribution, but keep contributions enabled
    2. Let the member know you are not accepting the money, and disable all contributions [link to new article - Turn off contributions]

    To refund a specific contribution:

    1. Go to your Meetup group’s page
    2. Select Manage group 
    3. Choose Manage money
    4. Under All transactions, find the contribution to refund
    5. Click the arrow to the right of the payment
    6. On the next page, confirm the refund by clicking Yes, I’m sure

    When the refund is complete, a confirmation banner will appear indicating the contribution was refunded. The member in question will receive an email notification confirming their contribution was refunded.

    Can I get a refund for a contribution I made?

    All contributions are made in good faith and are generally non-refundable. However, an organizer may choose to refund a contribution at their own discretion.

    How do I refund a contribution?
  • We believe it’s essential for all Meetup communities to maintain trusting environments for their members. To ensure the integrity of the Meetup platform, we may process refunds directly from an organizer account - including member dues, event fees, and other monetary transactions.

    We want organizers to feel empowered as community leaders, so we will only take action if we determine that there has been misuse of our platform, or that the expectations originally communicated have not been met.

    Refund policy for member-to-organizer payments
  • What’s happening: Members are submitting event fees via PayPal, but they’re not being automatically marked as Paid on the Meetup platform. If you’re an organizer running into this, there are a few potential explanations:

    1. You have a PayPal Business Account: Currently, PayPal business accounts do not sync with Meetup. If you have this type of account, you'll need to either create a new personal PayPal account, or manually keep note of payments you receive from your Meetup members on your Meetup’s Money page.

    2. Your Instant Payment Notification (IPN) is enabled: If you’re using a personal PayPal account, make sure that your IPN is turned off.

    3. Your members aren’t clicking back to Meetup after submitting a payment: After a member submits their payment via PayPal, a link is provided to return them to your Meetup page. If they close their browser or navigate away before clicking this link, the payment will be processed, but it will not be automatically recorded on Meetup.

    If your event requires payment in order to RSVP, you can manually change a member's RSVP to Yes and mark them as Paid. To do that, go to the list of attendees for your Meetup, and edit the attendee list.

    ---

    If you're experiencing other problems using PayPal to collect member dues or event fees, we recommend contacting PayPal Support directly. Our own Meetup Community Support Team can only see what's going on with Meetup’s side of transactions, so if there's an issue on PayPal's end, it’s best to reach out to them for help.

    Troubleshooting PayPal issues
  • Note: Currently you must change the currency via your desktop web browser.

    1. Go to your Meetup’s homepage
    2. Select Manage group
    3. Choose Edit group settings 
    4. Open the Optional features section
    5. Scroll down to the Currency section
    6. Choose the new currency you'd like to use
    7. Save your selection by clicking Submit

     

    How do I change my Meetup group's currency?
  • Note: You must use the desktop web version of Meetup in order to charge an event fee.

    Event fees help cover Meetup expenses and reimburse organizers for their work. Even a small event fee is a great way to boost attendance from members who RSVP.

    To set an event fee for an upcoming Meetup:

    1. From your Meetup group’s homepage, select Create event then Create a new event.
    2. Under "Optional Settings" toggle Event fee.
    3. Choose a Method: Cash or Credit card.
    4. Confirm the Currency and Amount.
    5. Add an Additional refund policy.

    Tip for Organizers in the United States: Transaction Fees

    A small transaction fee is taken from the total amount an organizer in the U.S. charges per ticket. Use the following formula to determine how much you should charge in order to collect the desired amount:

    Amount to charge = (Desired amount to collect + $0.50) / 0.925

    For example: if you want to collect $10 from each member who RSVPs to a Meetup, you’ll will want to charge $11.35 per attendee.

    More information about transaction fees can be found here:

    United States: WePay transaction fees

    International: PayPal transaction fees

    How do I charge an event fee?
  • Some organizers opt to have member dues for their Meetup group.

    Member dues may be used to cover costs associated with the Meetup -- things like supplies for a project, rental of a space, or refreshments. Organizers may also use member dues to help offset the organizer subscription cost.

    If you're an organizer, it is entirely up to you whether or not to collect dues and how to use them.

    Please note that Meetup is not involved in the setting, collection, distribution, or management of these funds. They are a financial arrangement strictly between an organizer and their members.

    Member dues
  • Note: Only international (non-U.S.) organizers may use PayPal to collect event fees. U.S. organizers must use WePay.

    To have members pay an event fee for your Meetup using PayPal:

    Desktop/Mobile Web:

    1. From your Meetup group’s homepage, select Create event then Create a new event.
    2. Under "Optional Settings" toggle Event fee.
    3. Choose a Method: Cash or Paypal.
    4. Confirm the Currency and Amount.
    5. Add an Additional refund policy.

    PayPal charges a fee of 4.4% for transactions outside the U.S. Please check with PayPal to determine exact fees for your region.

    How do I use PayPal to charge an event fee?
  • Some organizers choose to require members to pay a fee to attend some Meetups. It is up to each organizer to decide if they want to charge fees, how to collect them, and how the money will be spent.

    Generally, these fees are used to cover costs associated with a Meetup - things like space rentals, speaker fees, door prizes, or swag. Because organizers pay out-of-pocket for their personal organizer subscription plan to run their Meetup Groups, event fees can also help cover those costs.

    Event fees
  • Note: You must use the desktop web version of Meetup to view payments you’ve received.

    To see a complete history of transactions for your Meetup group, select Manage group and then Manage money on your group's homepage.

    As an organizer, you can view all payments you’ve received across your Meetup groups from your Payments Received page.

    Filter your view to see just contributions, event fees, membership dues, or sponsorships by clicking the tabs at the top of the page. From the Member dues tab, clicking on the name of your Meetup group will show you all dues you've received from each member. On the Meetup events tab, clicking on the name of a particular Meetup will show you all payment details for that Meetup.

    How can I see payments I've received?
  • Note: You must use the desktop web version of Meetup to manage your Money page.

    As an organizer, you can can track incoming funds from contributions, member dues, event fees, sponsorships, and also group expenses on your group’s Money page.

    To access your Money page:

    1. Go to your Meetup group’s homepage
    2. Click Manage group 
    3. Select Manage money from the menu

    To manually record a payment:

    1. Click Record a payment received beneath All transactions
    2. Select the type of payment you’d like to record from the popup menu
    3. Enter the requested information in the pop-up window and click Submit

    It’s up to you whether to allow your members access to the Money page or keep the information private. To adjust the privacy settings, you have two options: Make private to members or Make public to members. These display at the top of the page (the option that appears will depend on the page’s current privacy settings).

    Keep in mind:

    • Only the organizer and co-organizers of a Meetup group can add, edit, or delete transactions - regardless of privacy settings
    • Assistant organizers are only be able to view the Money page if it is made public to the group
    • If the Money page is public, members can view transactions, but not the users behind each payment
    • Non-group members cannot see the content of the Money page, regardless of its privacy setting
    How do I manage my Meetup group's Money page?
  • By choosing our payment processor, WePay, you can rest easy knowing that your funds are protected, as noted below, and our team at Meetup HQ is here to help.

    In order to qualify for Organizer Protection, ensure that you meet these qualifications.

    Organizer Protection offers:

    • Dedicated teams working to prevent fraudulent transactions in your Meetup
    • Protection from chargeback fees
    • Access to the Payment Dispute Center with detailed transaction logs and tools
    • Meetup will direct members to contact you first before processing any refunds on your behalf
    • Ability to escalate cases to Meetup for direct review
    Organizer Protection
  • 1. You must have refund policies for ticketing on Meetups. 

    2. Accurately describe your Meetups 

    3. Do not engage in intentionally misleading behavior, fraud, or platform misuse. 

    4. Respond in a timely matter to any contact made by Meetup HQ or members

    5. All accounts must be in good standing on Meetup and in compliance with our Terms of Service and Community Guidelines.

    6. Meetup has determined that there is no abuse of our platform

    Organizer Protection Eligibility
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