When your organizer subscription renews, we attempt to charge the card on file for your account. To keep your groups active, make sure the card on file and your billing information is up-to-date.

To update your credit card information

Desktop & Mobile Web

1. From your Organizer Subscription page, click Update credit card
2. On the following page, enter your new payment information
3. Click Submit

Android App

1. Tap your circular Profile icon from the "Home" tab
2. Tap ... Three dot icon and select Account settings
3. Scroll down and tap your organizer subscription
4. Tap Update credit card
5. Enter your payment information and tap Save

Once your credit card has been updated, we'll begin charging the new card the next time your subscription renews. 

iOS App

If you started your subscription via the iOS Meetup app, you can manage your subscription via the App Store on your device.

Canceling an organizer subscription

If you want to your cancel your subscription, follow the instructions on the Canceling an organizer subscription article.

Meetup only issues refunds to eligible organizers who started a subscription on Meetup’s website or through the Google Play Store. Consumer protection regulations may apply to subscribers in the European Union.

Refund eligibility

First subscription payments

Meetup will issue refunds for payments if requested within the subscription’s first 14 days. This does not apply to monthly subscriptions.

Subscription renewals

Meetup will issue refunds for renewal payments if requested within 30 days of the subscription’s auto-renewal. This does not apply to monthly subscriptions.

To stop your subscription from renewing automatically, you can cancel your subscription at any time.

Groups handed over to a new organizer

Meetup will refund one subscription payment for organizers who:

• Have stepped down as the organizer of their group and whose group has been taken over by a new organizer with an active subscription
• Have requested a refund within the same subscription period as their group’s handover
• Are not the organizer of any other groups at the time of the refund request

This does not apply to monthly subscriptions.

Requesting a refund for a subscription payment

To request a refund based on the criteria above, please contact us.

Apple App Store subscribers

If you've purchased a subscription through the Apple App Store, all refunds are handled by Apple and subject to Apple’s Terms of Sale. To request a refund for an App Store purchase, contact Apple support.

Meetup Plus subscriptions

Meetup Plus subscription fees are not refundable. You can request to cancel your subscription before your next payment by emailing pro-billing@meetup.com.

Organizer subscriptions renew automatically. To prevent your subscription from automatically renewing, you’ll need to cancel your subscription from your subscription page. Your subscription will remain active until the end of your billing cycle.

Android app instructions

1. Tap Profile.
2. Tap the three dots.
3. Select Account settings from the drop-down menu.
4. Scroll down and tap Organizer Subscription.
5. Tap Cancel Subscription, then confirm by clicking Yes.

iOS app instructions

If you started your subscription on the iOS app, you’ll need to log into the App Store to cancel auto-renewal. Click here to contact the iOS App Store.

From there:

1. You’ll be prompted to log in using your Apple ID.
2. Check your list of in-app subscriptions.
3. Select "Meetup."
4. On this page, you can manage your subscription settings for Meetup.

What happens to my groups when my subscription expires?

If you cancel your subscription, it will enter a two-week grace period at the end of your billing cycle. When that period ends, you'll be stepped down as the organizer of your groups.

Once your subscription expires, we’ll notify your group's leadership members of your departure and invite them to step up as the new organizer. After that, we’ll extend the invitation to all group members. Your group will stay active under its new organizer or, if no one volunteers, it will automatically close. You can also choose to close your group permanently.

Meetup is required to collect sales tax along with subscription payments as required by state sales tax laws. Sales tax is calculated based on the cost of your current subscription. Visit usa.gov for more tax information.

View your payment information

U.S. sales taxes are clearly noted on your payment history when your subscription renews. You can go to the Organizer Subscription section in your settings to view your payment history, see your current plan and upcoming payments, or update your credit card information.

Exemptions from U.S. state sales tax

Tax-exempt organizations may submit state-issued tax exemption documents to Meetup. Please follow these instructions:

Step one

Part A: Before submitting your group and tax information, make sure your account name is in the name of your tax-exempt organization. Your account name may not be your personal name. It must be the name of the tax-exempt organization you’re affiliated with. 

You can update your account name by following these instructions. (If the name of your organization does not fit completely, please abbreviate accordingly.)

Part B: Please add the full name of your tax-exempt organization and today’s date to the first line of your group’s description in the following format: 

This group is operated by (Tax-exempt organization) (Date).

You can update your group’s description by following these instructions.

Step two

Tax-exempt organizations can use the tax information form to submit state-issued tax exemption documents.

To submit your information using the form:

1. Open the tax information form.
2. Select Tax Inquiry from the drop-down menu.
3. Fill in all required information including:
• Tax exemption certificate number
• Issuing state
• Group name and organization name
• State and billing address
• Tax Exemption Certificate Number
• Billing Address
4. Attach exemption forms and any supporting documentation required by your state.
5. Click Submit.

You will receive a confirmation email when you submit and our tax team will review your documentation.

Meetup is required to collect Value-Added Tax (VAT) or Goods and Services Tax (GST) from non-business organizers depending on their location. Taxes are calculated based on the cost of your current subscription.

VAT and GST are clearly noted on your payment history when your subscription renews. You can go to the Organizer Subscription section in your settings to view your payment history, see your current plan and upcoming payments, or update your credit card information.

Businesses: Removal of VAT or GST charge

Meetup subscriptions that are in the name of VAT or GST registered businesses can remove VAT or GST charges. To remove VAT or GST charges on future transactions, use this form to add your VAT Number, GST Number or an Australian Business Number (ABN) to your account.

To submit your information using the form:

1. Log in to your account.
2. Select Tax Inquiry from the drop-down menu.
3. Select your country.
4. Enter your VAT ID number or Australian Business Number (ABN).
5. Enter your group name and business name.
6. Click Submit.

Once we receive your information, you will receive a confirmation email.

New organizers can add a VAT Number, GST number, or ABN to their account when they start a subscription.

More information about VAT and GST

Australia

• Visit the Australian Taxation Office website for more information about GST.
• Check your ABN formatting with the Australian Business Register's validation tool.

Note: The GST rate listed above is based on information provided by the Australian Taxation Office.

European Union

• What is Vat in the European Union?
• Visit the European Commission website for more information about VAT.
• Check your VAT ID with the European Commission's validation tool.

Note: The VAT rates listed above are based on information provided by the European Commission.

India

• Visit the Goods and Services Tax Council for more information about GST.

Note: The GST rate listed above is based on information provided by the Central Board of Indirect Taxes & Customs.

New Zealand

• Visit the Inland Revenue website for more information about GST.

Note: The GST rate listed above is based on information provided by the Inland Revenue Department.

Norway

• Visit the Norwegian Tax Administration website for more information about VAT.

Note: The VAT rate listed above is based on information provided by the Norwegian Tax Administration.

You can view a full list of your receipts in the payment history section of your organizer subscription page.

If you need a copy of a past receipt, you'll find a list of printable copies on your payment history page in the bottom left-hand corner.

Receipt summary

The formatting of your receipt will vary depending on your plan and location. The example below is a receipt for a 1-month unlimited subscription in the United Kingdom.

Section 1: Order details

• Order date
• Billing cycle
• Order number
• Payment method and the last four digits of the credit card on file

Section 2: Summary

• Subscription type and price
• Discounts (if applicable)
• Tax rate and cost
• Tax cost at your exchange rate

Meetup Pro subscribers

• Number of groups in your network and group rate
• Credits from a previous plan (if applicable)
• Credits remaining (if applicable)

Section 3: Provided to and provided by

• Receipt provider's name, address, and tax ID number
• Your name, company name (if applicable), and address
• Your Email address, tax ID number, and Meetup's tax exemption form

For more information on tax collection and exemption review our VAT, GST, and U.S. sales tax policies.

Section 4: Renewal information

• Subscription renewal and price information
• A link to your organizer subscription page

All organizer subscriptions automatically renew, but your subscription may expire for two reasons:

1. You cancel the auto-renewal
2. The credit card on file for your subscription is declined

If either of the above happens, your subscription will stay active until its scheduled expiration date. After that, your organizer account will enter a two-week grace period, during which you can always update your payment details to keep your subscription from expiring.

When the grace period ends, you'll be removed as the organizer of your Meetup groups. At that time, we’ll notify co-organizers and assistant organizers of your departure, giving them first dibs to take over your organizer role. After that, we’ll extend the invitation to all group members. Your Meetup group will stay open under a new organizer, but if no one volunteers to lead, it will automatically close after 15 days.

You can manage your subscription from your Organizer Subscription page.

From your subscription page, you can:

• View your current plan and your next renewal date
• Change your subscription plan or billing cycle
• See your past receipts in your payment history 
• Update your credit card information
• Learn how to cancel your next renewal

Managing a subscription on an Android device

1. Tap your circular Profile icon from the "Home" tab.
2. Tap the Three dot button and select Account settings.
3. Scroll down and tap Organizer subscription.

Apple App Store subscribers

If you started your subscription on the iOS app, you can manage your subscription through the App Store on your device.