Group organizers set their own refund policy for member dues and event fees, although Meetup may help you secure a refund or issue a refund itself in certain circumstances.
Requesting a refund from an organizer
To request a refund from the group organizer:
Desktop web
- Click on your Profile icon in the upper right-hand corner.
- Select Settings from the drop-down menu.
- Open the Payments Made tab.
- Select Event fees or Member dues.
- Locate the transaction and select Request refund.
Mobile web
- Click on your Profile icon in the upper right-hand corner.
- Select Settings and choose All Transactions.
- Locate the transaction and tap the Arrow icon next to it.
- Tap Contact organizer for refund.
Requesting Meetup's help to obtain a refund
Meetup can only issue a refund in certain situations, and only if a member has used our integrated payment processor, Stripe, to make the payment in question. Meetup cannot resolve disputes regarding payments made off of Meetup, in cash, or using a payment processor other than Stripe.
If you feel that a charge from an organizer for member dues or event fees is fraudulent or is a misuse of our payment system, please reach out to Meetup’s Trust and Safety team. Our team may be able to intervene and provide a refund. Even if our team cannot issue a refund, we may still reach out to the organizer and try to facilitate a refund on your behalf. For more specific information on when Meetup may help you obtain a refund from an organizer, please refer to our Terms of Service and our Payments Policies.