Group organizers set their own refund policy for member dues and event fees.
Eligibility for member-to-organizer payment refunds
Member dues
You may be eligible for a refund of your annual member dues if:
- The group was closed
- You were removed from the group within 3 months of your payment
- There were no events scheduled since you paid to join the group
You may be eligible for a refund of your monthly member dues if:
- The group was closed
- You were removed from the group within 1 week of your payment
Member dues are set to automatically renew at the time of your first payment. Refunds will not be issued as a result of failure to turn off renewal.
Event fees
Payments for upcoming events may be eligible for a refund if:
- The group was closed
- The event was rescheduled or canceled
- You were removed from the group before the scheduled event
Requesting a refund from an organizer
To request a refund from the group organizer:
Desktop web
- Click on your Profile icon in the upper right-hand corner.
- Select Settings from the drop-down menu.
- Open the Payments Made tab.
- Locate the transaction and select Contact organizer for refund.
Mobile web
- Click on your Profile icon in the upper right-hand corner.
- Select Settings and choose All Transactions.
- Locate the transaction and tap the Arrow icon next to it.
- Tap Contact organizer for refund.
Payment resolutions
If you feel that a charge from an organizer for member dues or event fees is fraudulent or is a misuse of our payment system, Meetup’s Trust and Safety team may intervene and provide a refund. Please refer to our Terms of Service for the official fees, payment, and offers policy.
Meetup cannot mediate disputes regarding payments made using a third-party payment processor, any fees associated with the use of third-party payment processors, or in cash.