Refunds for Member Dues are managed via Stripe. Refunds for event fees are managed via Stripe or PayPal (depending on which tool you have set up).
You can issue and review refunds for both due and event fees on your group’s Money page.
Desktop / Mobile web
- Go to your Meetup group's Money page.
- Scroll down to “All transactions.”
- Select the arrow icon to the right of the transaction you want to refund.
- Select Yes, I'm sure to confirm.
Payment resolutions
Meetup’s Trust and Safety team may intervene and provide a refund in cases of fraud or misuse of our payment system. Please refer to our Terms of Service for the official fees, payment, and offers policy.
Meetup cannot mediate disputes regarding payments made using a third-party payment processor, any fees associated with the use of third-party payment processors, or in cash.